This policy applies to the following Zest Food and Feeding services:
- Discovery Call
- Feeding Assessment
- 1:1 Coaching
- Mentoring
BOOKING
To make booking convenient and maximise Chelsea’s time with clients, you can schedule services online through the Zest Food and Feeding website or via the global health platform Halaxy.
Discovery Call:
When you book a Discovery Call, you’ll receive a confirmation email with a calendar request. Additionally, we’ll send reminders via email and SMS/text 24 hours before your scheduled call.
Feeding Assessments, 1:1 Coaching, and Mentoring:
After booking a Feeding Assessment, 1:1 Coaching, or Mentoring session, you’ll receive:
- Confirmation via email and SMS/text.
- Reminders 48 hours before your appointment via email and SMS/text.
- Confirmation of any rescheduled appointments via email and SMS/text.
PAYMENT
Our service fees are listed on the Zest Food and Feeding website and on Halaxy.
You won’t be charged at the time of booking. After your Feeding Assessment, 1:1 Coaching, or Mentoring session, we’ll email you an invoice, which you’ll need to pay within 14 days.
ATTENDANCE
Please join your appointment on time or a few minutes early to make the most of your allocated time. If you arrive late, the session will still end at the scheduled time, and the full fee will apply. Non-attendance will also result in the full fee being charged. (For more details, see the ‘Rescheduling and Cancellation’ section below.)
RESCHEDULING AND CANCELLATION
We understand that plans can change. Our rescheduling and cancellation terms ensures Chelsea’s time is used effectively and that we continue to provide quality services.
Please reschedule or cancel your appointment at least 24 hours in advance. If you cancel within 24 hours of your appointment (‘short notice’ cancellation) or fail to attend (‘no show’ cancellation), the full appointment fee will be charged.
Discovery Call:
You can reschedule or cancel your Discovery Call by:
- Clicking the appointment link in your pre-appointment SMS/text reminder and following the prompts.
- Clicking the appointment link in your pre-appointment email and following the prompts.
Feeding Assessments, 1:1 Coaching, and Mentoring:
You can reschedule or cancel these appointments:
- Directly via Halaxy.
- By clicking the appointment link in your pre-appointment SMS/text reminder and following the prompts.
- By clicking the appointment link in your pre-appointment email and following the prompts.
Alternatively, you can call Zest Food and Feeding on 0403 468 365 to speak with Chelsea or leave a message.
Zest Food and Feeding reserves the right to cancel an appointment at any time, or end an in-progress session if Chelsea experiences a sudden illness or personal emergency. We’ll notify you of the cancellation via email and text as soon as possible. If we cancel your appointment, no cancellation fee will apply. If an in-progress session is cut short, we’ll reschedule the the appointment at no additional cost.
REFUNDS
We process refunds in accordance with the Australian Competition and Consumer Act 2010.
If you’re unsatisfied with our services for any reason, please contact us directly. We’ll listen to your feedback and work with you to resolve the issue.
Zest Food and Feeding will only issue a refund if we are unable to provide the service.
LAST UPDATED: 22 August 2024